The Tech Support Internship is a student-run IT help desk that prepares students to provide first-line technical support to students, support staff, and teachers. Students are trained to listen, observe and assess general end-user issues. This hands-on environment gives students the opportunity to learn how to troubleshoot hardware, software, and network problems, as well as process service tickets and inventory stock. Students will also earn a professional industry certification. Certification options may include CompTIA IT Fundamentals, Microsoft Office Specialist, Google GSuite, or Adobe Photoshop. Each student will be matched with a professional mentor. A summer boot camp is a course requirement. This course may be repeated.