TECHNOLOGY SUPPORT

The Tech Support Internship is a student-run IT help desk that prepares students to provide first-line technical support to students, support staff, and teachers.  Students are trained to listen, observe and assess general end-user issues. This hands-on environment gives students the opportunity to learn how to troubleshoot hardware, software, and network problems, as well as process service tickets and inventory stock.  Students will also earn a professional industry certification.  Certification options may include CompTIA IT Fundamentals, Microsoft Office Specialist, Google GSuite, or Adobe Photoshop. Each student will be matched with a professional mentor. A summer boot camp is a course requirement.  This course may be repeated.

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Duration:  Semester, alternate days

Prerequisite: Summer Boot Camp is a requirement

Open to Students: Grades 10, 11 and 12

Total PHS Credits Earned: .5

  • .5 PHS credit: Elective 

Potential Industry Certifications Earned:  

  • CompTIA IT Fundamentals

  • Adobe Photoshop

  • Microsoft Office Specialist

  • Google GSuite

Community Partners:  Professional Mentors, IT Internship Experience

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